Frequently Asked Questions
Everything you need to know about shopping at Equine Exchange Tack Shop.
How do I determine the correct saddle size for my horse?
We recommend using our online gullet gauge guide or consulting with a professional saddle fitter. You can also contact our team with your horse's breed and measurements for a personalized recommendation.
What is your return policy on used tack and equipment?
We offer a 14-day trial period on all used saddles. For other used tack, items must be returned in the same condition as purchased within 30 days for a full refund or store credit.
Do you offer international shipping for heavy items?
Yes, we ship worldwide. Shipping rates for heavy items like saddles or stable equipment are calculated at checkout based on weight and destination country.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the leather goods pre-conditioned before shipping?
All our premium leather bridles and saddles are inspected and lightly conditioned before leaving our shop to ensure they arrive supple and ready for use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free financing through Klarna for larger purchases.